Legal
Refund Policy
Credit purchases
Credit purchases via Razorpay are non-refundable once redeemed (an exam has been unlocked). Unused credits are refundable within 7 days of purchase — email us your payment ID.
Failed transactions
If you were debited but no credits were granted, we will refund the exact amount to the original payment method within 5–7 business days.
Chargebacks
All chargebacks are investigated. Fraudulent chargebacks may result in account suspension.
Contact
Refund requests: info@oakaiapp.com.